At Fundin, all support is handled directly in-app through our app.
Our support combines technology with a human touch to ensure you always get the help you need. Whether it’s a technical issue or a grant question, our team is here to support you every step of the way.
How Support Works
From the Help section in the bottom navigation bar, you can:
🔍 Search for help articles to get instant answers
💬 Send a message to our team directly from the app
We help with everything related to your Fundin account, including:
Technical Issues – login problems or platform bugs
Grant Questions – advice on eligibility or specific funds
Project Support – developing and refining your projects
Payments or Upgrades – billing, plan changes, or cancellations
Once you send a message, it goes straight to our team. You’ll get updates both in the Fundin app and by email - whichever’s easiest for you.
Tracking Your Messages
All your conversations are visible in the Messages tab in-app. You’ll see:
📨 Open messages
💬 Latest replies from our team
✅ Completed requests
We’ll also send you an email whenever there’s an update, so you’re never left waiting or wondering.